Calender 2008

Chapter 2 – Student and general information

IT facilities and services

This information is current as at January 2008. The latest information is available from the Information Technology Division.

The Information Technology Division (ITD) provides a comprehensive range of facilities and services to meet the major computing and communication requirements of academic and administrative areas of the University.

Services

ITD provides the following services:

  • computing resources and consulting to academic staff, support staff and students, both centrally and in computing laboratories located at various campuses
  • provision and support of systems to meet the administrative needs of the University
  • design, implementation and performance of data and voice telecommunication networks, including the University's connection to the Internet
  • design, installation and management of audiovisual presentation systems for teaching and learning
  • support of desktop computing technology for academic and administrative staff and support to academic staff using lecture theatre and classroom facilities
  • management and provision of desktop computing education programs and facilities for staff
  • operation of a help desk for user inquiries and problems
  • operation of support centres for academic and student assistance
  • initiation and assistance in the introduction of new technology to UTS
  • purchasing of computing equipment and software
  • provision and support of systems to meet the flexible learning needs of students
  • audiovisual classroom and event services
  • printing services, incorporating the Resource Centre, providing comprehensive general, online, on-demand digital printing and imaging, large-format and colour printing, high-volume photocopying, thesis binding, CD duplication and supply and management of multifunctional devices
  • webmail and website hosting services
  • management and supply of audiovisual equipment for teaching and event services
  • photographic, video and DVD production and duplication.

    • General access computer laboratories

    UTS provides general access computer laboratories for students at the City and Kuring-gai campuses. Students can choose from Apple Macintosh and Windows PC laboratories. The laboratories provided are for UTS coursework and private study only.

    IT Support Centres

    IT Support Centres are the first point of contact for staff and students with computing problems or inquiries.

    IT Support Centres are staffed by customer support officers who understand the computing needs of students and staff. Customer support officers are available to assist with problems relating to any of the UTS general access computing facilities or UTS laboratory access and email accounts.

    To search the IT Support Centre knowledge base, or to log a request, go to the Service Desk.

    Inquiries

    IT Support Centre
    CB02.4.12, City campus
    telephone +61 2 9514 2222
    https://servicedesk.uts.edu.au

     

    Back to Chapter 2 index