UTS communication with students
All enrolled students are issued with a UTS email account that is used as the primary form of official communication from the University. It is essential that all students activate their UTS email accounts and check for official University information on a regular basis (at least twice a week).
The Student Administration Unit (SAU) contacts students regularly via UTS webmail about course administration matters and via broadcast emails to keep students up to date and informed about what's happening at UTS. Important messages may also be sent by SMS. Due to privacy requirements, SAU is unable to answer specific student inquiries via email without verifying the student's identity first. In order to verify a student's identity, students are required to enter inquiries via My Student Portal.
Ask UTS and ServiceConnect
Ask UTS and ServiceConnect are the help desks for the University.
- Ask UTS is the first point of contact for lodging written inquiries in relation to student administration.
- ServiceConnect is the first point of contact for lodging written inquiries in relation to IT support.
All enrolled students have access to My Student Admin, which enables them to update their address, contact details and current enrolment details; print copies of their fees invoice; and access results, class timetables, exam timetables and graduation information. Students must maintain their current address and contact telephone details in the system.
Student records contain information about requesting academic transcripts, statements of course completion and statements of enrolment.