University of Technology Sydney

C11257v2 Graduate Certificate in Social and Service Design

Award(s): Graduate Certificate in Social and Service Design (GradCertSocSDes)
CRICOS code: 093568A
Commonwealth supported place?: No
Load credit points: 24
Course EFTSL: 0.5
Location: City campus

Career options
Course intended learning outcomes
Admission requirements
Course duration and attendance
Course structure
Course completion requirements
Course program
Other information


The UTS Graduate Certificate in Social and Service Design enables professionals to develop their capability to design service responses to complex social problems they face every day.

This practical learning program is aimed at equipping students with a design-based methodology in social service design. That methodology provides a structure for reframing problems and can be employed to transform public engagement, practices, services, regulations, policies, organisations and communities.

The course utilises an experiential, peer-learning model within the teaching program and the learning environment offers a great opportunity for collaboration and idea-sharing with fellow students across disciplines and sectors.

Why study this course

  • discover your potential for creative thinking and gain widely applicable skills in service design and design for social innovation
  • collaborate with, and expand your network of like-minded people
  • apply your learning in a self-selected project situated in your own professional practice.

Career options

The course is designed for professionals looking to progress their career through the acquisition of design-led innovation and organizational transformation techniques, or professionals looking to redirect their practice toward service design or design for social innovation.

Course intended learning outcomes

A.1 address problem situations with an attitude that is open, experimental, empathetic and ethical
A.2 actively engage with professionals to continuously learn from and contribute to the evolving body of knowledge of social and service design
A.3 apply leadership skills to take a proactive role in identifying and collaboratively addressing problem situations in business, community and public sector contexts, and to promote the values of co-design to others working in your industry
C.1 communicate and collaborate effectively in a multidisciplinary team to develop innovative cross-disciplinary interventions
C.2 facilitate cross-organisational communication and collaboration in a service design context
C.3 articulate ideas simply, succinctly and persuasively to a diverse group of stakeholders or audience
I.1 develop and evaluate different perspectives on problem situations that open up new directions for solutions
I.2 develop interventions - such as products, services, procedures, and policies - through a co-evolution of problem and solution
I.3 apply human-centred design methods to develop interventions that address multiple stakeholders interests, needs and aspirations
P.1 reflect on the problem solving and innovation practice of own organisation and indicate the position of the practice within the broader service innovation landscape
P.2 apply design management principles to manage an innovation project in a service context
R.1 recognise the nature of open, complex, dynamic and networked problems to be able to identify problem situations that require a design-based innovation approach
R.2 conduct research to develop a deep understanding of problem situations and the needs, interests and values of multiple stakeholders

Admission requirements

Applicants must have completed a UTS recognised bachelor's degree, or an equivalent or higher qualification, or submitted other evidence of general and professional qualifications that demonstrates potential to pursue graduate studies.

In addition to the above qualification, applicants need to satisfy the following:

  • a minimum of 2 years relevant work experience*
  • personal Statement clearly articulating the applicant’s motivation to enrol in the course (500-750 words).
  • minimum 2-page CV, clearly articulating the applicant’s current and past roles and responsibilities, AND
  • employers’ letter confirming the dates of employment, and the position held.

*Work experience from within the public sector will be deemed as relevant. This includes, but is not restricted to, the following ANZSCO occupation descriptors: 13 Specialist Managers, 232 Architects, Designers, Planners and Surveyors, 24 Education Professionals, 25 Health Professionals, 27 Legal, Social and Welfare Professionals, 41 Health and Welfare Support Workers, 44 Protective Service Workers

The English proficiency requirement for international students or local applicants with international qualifications is: Academic IELTS: 6.5 overall with a writing score of 6.0; or TOEFL: paper based: 550-583 overall with TWE of 4.5, internet based: 79-93 overall with a writing score of 21; or AE5: Pass; or PTE: 58-64; or CAE: 176-184.

Eligibility for admission does not guarantee offer of a place.

International students

Visa requirement: To obtain a student visa to study in Australia, international students must enrol full time and on campus. Australian student visa regulations also require international students studying on student visas to complete the course within the standard full-time duration. Students can extend their courses only in exceptional circumstances.

Course duration and attendance

This course is offered on a one-session, full-time, or one-year, part-time basis. It is delivered in online mode with the option of face-to-face intensives.

Course structure

The course comprises four core subjects (24 credit points) intended for part-time study: two subjects in studio mode and two subjects in block mode.

Course completion requirements

81533 Service Design Foundations 6cp
81534 Problem Framing 6cp
81535 Co-evolution of Problem and Solution 6cp
81536 Leading Design for Social Innovation 6cp
Total 24cp

Course program

The course comprises four subjects. The first introductory subjects, 81533 Service Design Foundations and 81534 Problem Framing, are delivered at the beginning of the session. Following by 81535 Co-evolution of Problem and Solution and 81536 Leading Design for Social Innovation.

Spring commencing, full time
Year 1
August session
81533 Service Design Foundations   6cp
81534 Problem Framing   6cp
October session
81535 Co-evolution of Problem and Solution   6cp
81536 Leading Design for Social Innovation   6cp

Other information

Further information is available from the UTS Student Centre on:

telephone 1300 ask UTS (1300 275 887)
or +61 2 9514 1222
UTS: Design, Architecture and Building