University of Technology Sydney

31258 Innovations for Global Relationship Management

Warning: The information on this page is indicative. The subject outline for a particular session, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject handbook information prior to 2021 is available in the Archives.

UTS: Information Technology: Information, Systems and Modelling
Credit points: 6 cp

Subject level:

Undergraduate

Result type: Grade and marks

Requisite(s): 31269 Business Requirements Modelling OR 31475 Requirements Engineering

Description

The computing industry in Australia has passed through a number of stages and is entering a phase where its pivotal role is using computers to maintain relationships, knowledge management and innovation. This has lead to competitive advantage becoming the most important goal. This subject places local IT industries firmly within the local and global economic context. The topics covered include: an overview of the global IT industry, including its direction and structure; the value of IT in business; implications of e-commerce, customer relationship and knowledge management, user modelling, outsourcing, and off-shoring; and legal issues in the new economy for formalising those relationships. The subject also looks at ways of organising business information in organisations, with a focus on informal flows found in organisations. Relationships differ in the kind of work undertaken, process followed in team formation and management. This subject covers relationship building by having students using tools such as portals for maintaining customer loyalty and outsourcing collaborations.

Subject learning objectives (SLOs)

Upon successful completion of this subject students should be able to:

1. Explain the impact and opportunities of IT within the Australian and global economic context by using computer tools such as portals, etc to maintain relationships and grow these opportunities.
2. Discuss how IT adds value to business in e-commerce, relationship and knowledge management, user modelling for customer satisfaction, outsourcing, off shoring and software development by using computers for innovation that leads to competitive advantage.
3. Recognise how Intellectual Property, Service Level Agreements, patents and other legal tools are involved in the formalization of relationships in IT.
4. Demonstrate the attributes employers look for when hiring and comprehend how to develop these skills in the context of organisational culture and fit of the employee.

Course intended learning outcomes (CILOs)

This subject also contributes specifically to the development of the following Course Intended Learning Outcomes (CILOs):

  • Historically and Culturally Informed about Indigenous Knowledge Systems: FEIT graduates are culturally and historically well informed, able to co-design projects as respectful professionals when working in and with Aboriginal and Torres Strait Islander communities. (A.1)
  • Socially Responsible: FEIT graduates identify, engage, interpret and analyse stakeholder needs and cultural perspectives, establish priorities and goals, and identify constraints, uncertainties and risks (social, ethical, cultural, legislative, environmental, economics etc.) to define the system requirements. (B.1)
  • Collaborative and Communicative: FEIT graduates work as an effective member or leader of diverse teams, communicating effectively and operating within cross-disciplinary and cross-cultural contexts in the workplace. (E.1)
  • Reflective: FEIT graduates critically self-review their performance to improve themselves, their teams, and the broader community and society. (F.1)

Teaching and learning strategies

In the online class the lecturer explains the complex background for each topic based on these UTSOnline materials and encourages students to use their sense making to clarify their interpretations through verbal feedback. Tutorials follow the class. Tutorial classes will take place in Microsoft Teams. Specific tutorial activities will be provided on UTSOnline/Teams each week, in line with the subject content and subject program, and following the existing teaching and learning strategies. Students are expected to communicate and collaborate through Microsoft Teams for assignment 2. Groups can be 3 or 4 students.

Each week, students are given questions based on a case study. They are required to define the problem and encouraged to come up with solution ideas that they discuss in class. Students are expected to critique and evaluate each other’s responses. This imparts peer feedback on a weekly basis so that students learn from one another.

Most weeks the tutorial sessions will consist of three main activities: (1) questions and/or exercises relating to that week’s class material; (2) student discussions that will be assessed (see "Contribution to Discussion" in the section on Assessment); and (3) guidance and assistance with understanding the concepts covered in classes and tutorials. Time will be available during the tutorials for students to ask specific questions regarding the class or tutorial aspects of the subject. Verbal feedback will be given each week to guide and inform learning. Tutorials will commence in week 3. Details of tutorial allocations will be provided in week 2. Students are required to access and use the weekly pre-class materials on UTSOnline as a sense making exercise attempting to create questions and explanations that will be used in class. Slides will be included showing directions on how to solve the presented problem. Questions are posed by the students and answers are to be used as discussions in the tutorial groups.

Content (topics)

  1. The Global IT industry - changes in the IT environment both in Australia and overseas.
  2. IT as a Business - Explore how IT adds value to business in e-commerce, relationship and knowledge management, offshoring and software development.
  3. Explore opportunities and threats within the local IT industry. Recognise consulting as the leading part of the IT industry.
  4. Legal Issues - Intellectual Property, Service Level Agreements, patents and other legal tools involved in the formalization of relationships in IT.

Assessment

Assessment task 1: Assignment 1 (Individual Assignment)

Intent:

To demonstrate an in-depth understanding of the concept of IT innovation and the relationship between technology and business based on scholarly articles and real-world case studies.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1 and 2

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

A.1, B.1 and E.1

Type: Report
Groupwork: Individual
Weight: 20%
Length:

Maximum wordcount is 2,000 words.

Criteria:

Research Report. To be successful in this assignment you need to exhibit analysis of your

research in all your discussions, and then the deductions resulting from that

analysis. 2,000 words max.

Assessment task 2: Assignment 2 (Group Assignment)

Intent:

To apply knowledge and theories gained during lectures and tutorials to develop an optimal strategic

outsourcing plan considering multifaceted dimensions of business and the role of IT to realize business strategies.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

A.1, B.1, E.1 and F.1

Type: Report
Groupwork: Group, group and individually assessed
Weight: 50%
Length:

Maximum word count 4,500 words.

Criteria:

Group written research report (30%), peer evaluation (10%) and Individual oral presentation (10%) (Marked

Individually for your part of your Group’s presentation). To be successful in this

assignment you need to exhibit analysis of your research in all your discussions, and

then the deductions resulting from that analysis. 4,500 words max. Each team will deliver a video of max 15 minutes long.

Assessment task 3: Take-Home Examination

Intent:

To demonstrate an in-depth understanding of the concepts thought at the lectures and tutorials by applying them in a case study.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1, 2, 3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

A.1, B.1, E.1 and F.1

Type: Examination
Groupwork: Individual
Weight: 20%

Assessment task 4: Contribution to discussion and engagement

Intent:

To apply knowledge and theories gained during lectures and tutorials to discussions at online lectures and tutorials by engaging with the lecturer, tutors and students by asking questions and giving comments.

Objective(s):

This assessment task addresses the following subject learning objectives (SLOs):

1, 2, 3 and 4

This assessment task contributes to the development of the following Course Intended Learning Outcomes (CILOs):

E.1

Type: Laboratory/practical
Groupwork: Individual
Weight: 10%

Minimum requirements

In order to pass the subject, a student must achieve an overall mark of 50% or more.

Required texts

eTexts:

Cetindamar, D. Compendium, 2020. Innovations for Global Relationship Management. McGrawHill.

Recommended texts

Baltzan, P. Business Driven Information Systems. 8th ed. McGraw-Hill.

Cetindamar, D., Phaal, R., Probert, D. 2016, Technology Management Activities and Tools, Palgrave/Macmillan.

Other resources

UTSOnline: http://online.uts.edu.au